Terms and Conditions
These terms and conditions govern your use of Frumzi casino and all gaming services provided through our platform. By registering an account or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these terms. Frumzi casino terms and conditions apply to all players within New Zealand and other jurisdictions where our services are legally accessible. We reserve the right to amend these terms at any time, and continued use of our services constitutes acceptance of any modifications.
Account Registration and Verification
To participate in real-money gaming at Frumzi, you must create an account and provide accurate, complete information during registration. You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater. Only one account per person, household, IP address, and device is permitted. Multiple accounts will result in closure and potential forfeiture of funds.
All players must complete identity verification before withdrawing funds. You are required to provide valid identification documents, proof of address, and payment method verification when requested. Frumzi casino terms and conditions require that all information provided remains current and accurate. Failure to complete verification within requested timeframes may result in account suspension and withdrawal delays.
You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your responsibility, regardless of whether you authorised such actions. Sharing account details with third parties is strictly prohibited under casino terms and conditions.
Deposits, Withdrawals, and Bonus Terms
Frumzi accepts various payment methods for deposits and withdrawals, with specific limits and processing times applicable to each method. Minimum and maximum transaction amounts are outlined in the table below:
| Transaction Type | Minimum Amount | Maximum Amount | Processing Time |
|---|---|---|---|
| Deposit (Credit/Debit Card) | $10 | $5,000 | Instant |
| Deposit (E-wallet) | $10 | $10,000 | Instant |
| Deposit (Bank Transfer) | $20 | $25,000 | 1-3 business days |
| Withdrawal (E-wallet) | $20 | $5,000 | 24-48 hours |
| Withdrawal (Bank Transfer) | $50 | $10,000 | 3-5 business days |
All bonuses, promotions, and free spins are subject to specific wagering requirements and terms. Bonus funds must be wagered a specified number of times before conversion to withdrawable cash. Wagering contributions vary by game type, with slots typically contributing 100% while table games may contribute less or be excluded entirely. Maximum bet limits apply when playing with bonus funds, typically set at $5 per spin or hand.
Withdrawal requests are processed only after wagering requirements are met and verification is complete. Frumzi reserves the right to request additional documentation at any stage. Withdrawals are returned using the same method as deposits wherever possible, in accordance with anti-money laundering regulations.
Responsible Gaming and Player Protection
Frumzi is committed to promoting responsible gaming and providing tools to help players maintain control over their gambling activities. Players can set daily, weekly, or monthly deposit limits through their account settings. Once set, limits can be decreased immediately but increases require a 24-hour cooling-off period before taking effect.
Self-exclusion options are available for players who wish to take a break from gaming. You may choose temporary exclusion periods ranging from 24 hours to 12 months, or permanent self-exclusion. During any exclusion period, you will not be able to access your account, deposit funds, or receive promotional materials.
Reality checks and session reminders can be activated to notify you of time spent playing. If you believe you may have a gambling problem, Frumzi casino terms and conditions encourage you to seek assistance from organisations such as Gambling Helpline New Zealand (0800 654 655) or the Problem Gambling Foundation. We provide links to support services and work cooperatively with recognised gambling support agencies.
Game Rules and Dispute Resolution
All games at Frumzi operate using certified random number generators to ensure fair and unpredictable outcomes. Game rules, return-to-player percentages, and volatility information are available within each game’s information section. You are responsible for understanding the rules before playing any game.
In the event of a technical malfunction, server error, or software failure, all affected game rounds are void, and stakes are returned. Frumzi is not liable for losses caused by internet connection failures, device malfunctions, or third-party service interruptions on your end.
Any disputes must be reported to our customer support team within 30 days of the disputed transaction or event. Frumzi will investigate all complaints thoroughly and provide a response within a reasonable timeframe. Casino terms and conditions stipulate that our decision on disputes is final unless escalated through formal dispute resolution channels. For unresolved complaints, players may contact the licensing authority or independent Alternative Dispute Resolution service as specified in your account documentation.
Account Closure and Prohibited Activities
Frumzi reserves the right to suspend or close accounts that violate these terms and conditions. Prohibited activities include but are not limited to: fraudulent behaviour, collusion with other players, use of automated betting systems or bots, abuse of bonuses, chargebacks, and any form of cheating or exploitation of software errors.
Upon account closure, any remaining genuine balance will be returned to you following completion of verification procedures. However, bonus funds, pending bonuses, and any winnings derived from fraudulent activity will be forfeited. Frumzi casino terms and conditions permit withholding of funds where breach of terms is identified or suspected criminal activity is involved.
You may request voluntary account closure at any time by contacting customer support. A minimum 24-hour period applies before closure is finalised, allowing you time to reconsider. Once closed, accounts cannot be reopened for a minimum cooling-off period, and all promotional offers are permanently cancelled.